Common questions
Why is my plan still waiting after its time?
Planly does not silently move or mark plans as failed. Start, record what happened, or choose Later / Not today. Adjustments require your confirmation; original planned times remain separate from actual records.
How do I troubleshoot a reminder?
In Planly Settings, open Notifications and check the app switch, iOS permission and next estimated reminder. Check individual plan overrides too. Focus, notification summaries, previews and sound settings in iOS can affect presentation. There is no guaranteed exact delivery time.
Where are my plans stored?
Plans and records are stored on this device. This version does not provide iCloud synchronization. Device backups are managed separately by iOS. Export a backup before changing devices or reinstalling; do not uninstall as a first troubleshooting step.
How do I export or delete my data?
Use the backup/export and Delete All Data controls in Planly Settings. Exported JSON is readable personal information. Deleting in the app does not delete exported files, email, system backups or Apple purchase records. Deleting app data does not cancel a subscription.
Pro did not unlock, or I changed devices.
Use Restore Purchases on the Pro purchase screen with the Apple Account used to buy. Check your network and Apple purchase history. A pending purchase does not unlock Pro before approval. Do not purchase repeatedly to troubleshoot. Restoring a purchase does not restore your plans.
How do I cancel or request a refund?
Manage subscriptions in your Apple Account settings. Deleting the app does not cancel renewal. Lifetime access is a one-time purchase rather than a renewing subscription. Apple handles refunds and decides eligibility; Planly cannot promise a refund.
Why does Review have no insights yet?
Insights require enough real records and consistent evidence. Sample data is not evidence about you, and Pro does not bypass evidence requirements. Start with a few realistic plans and record actual execution; no specific insight date is guaranteed.